Return and Exchange Policy

I. RETURN AND EXCHANGE

This Policy allows for the return and exchange of all products (except, general merchandise and other exceptions as listed in point II below) within a period of 15 (fifteen) working days from the date of purchase as stated on the invoice subject to fulfillment of the conditions prescribed in this Policy.

II. GENERAL MERCHANDISE

This Policy allows for the return and exchange of most of general merchandise, products within a period of 5 (five) working days from the date of purchase as stated on the invoice subject to fulfillment of the conditions prescribed in this Policy. After 5 (five) working days from the date of invoice, the manufacturer’s warranty procedure (if applicable) shall be applicable on such merchandise.

III. Exceptions

This Policy is not applicable on the purchase of the following merchandise:

Non-Food ItemsFood Items
Undergarments and Personal Apparel Towels & Bedsheets Jewelry Baby Care Products / Fem Hygiene OTC drug items Personal Care Products Music/Audio Players Laptop / Desktop /Computer Components and Accessories Any product that is highlighted as “non-returnable” on the product detail page on the Company’s ecommerce websiteFresh Chilled Meat, Fish and Chicken Fresh Loose Vegetables and Fruits Loose Staples Baby Food Products Cold Chain Dairy / Frozen Products Fresh Bakery Products /Cut fruits Any product that is highlighted as “non-returnable” on the product detail page on the Company’s ecommerce website

IV. Other terms and conditions:

  1. BSP-Mart Private Limited (“Company”) reserves the right to inspect the merchandise and verify the nature and extent of damage prior to processing refunds or exchange under this Policy. The decision of the Company shall be final and binding on the customer. The Company shall not entertain any claim or dispute by customer in this regard.
  2. This Policy shall not be applicable where the merchandise is due for expiry within the next 15 (fifteen) working days.
  3. Original or System Generated Invoice must be presented by the customer as a proof of purchase at the time of seeking any return or exchange of the merchandise.
  4. Return will be processed only if:
  1. it is determined that the product was not damaged while in the customer’s possession; due to accident, negligence, misuse or for any other reason;
  2. the product is not different from what was purchased by the customer or shipped to customer;
  3. the product is returned in original condition (with brand’s/manufacturer’s box, MRP tag intact, user manual, warranty card and all the accessories and freebies (if any) therein) provided with the product;
  1. All refund amounts shall be returned via the same mode in which the Company had received the payment during the purchase by the customer.
  2. All approved refunds shall be returned to customer within a maximum period of 7 (seven) working days.
  3. This Policy is not applicable for return and exchange of merchandise covered under discount / special price or any other promotion or schemes,
  1. This Policy has been rolled out at the sole discretion of the Company. The Company reserves the right to modify / withdraw this Policy without notice at any time. The decision of the Company in relation to any matter arising out of this Policy shall be final and binding on the customer.
  2. In case the merchandise is not available for exchange, the purchase price shall be refunded to the customer.
  3. For any quality, safety & shortage related complaints, you are requested to log in your complaint with complete details including invoice at support@bspmart.com. Our customer care executives will reach out to you for the resolution of your concern as soon as possible.
  4. For further information or any other queries, please feel free to contact the BSP-Mart Online Shopping Site. For any query or feedback, please call on 8827646500 or write to us on Support@bspmart.com.